Protection of privacy

We appreciate your interest in our online shop. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.

1. Access data and hosting

You can visit our websites without giving any personal information. Each time a web page is requested, the web server merely automatically stores a so-called server log file, which can be used, for example. contains the name of the requested file, your IP address, the date and time of the retrieval, the amount of data transferred and the requesting provider (access data), and documents the retrieval.

These access data are evaluated exclusively for the purpose of ensuring a trouble-free operation of the site as well as the improvement of our offer. In accordance with Art. 6 para. 1 sentence 1 lit. F GDPR the preservation of our legitimate interests, which predominate in the context of a weighing up of interests, in a correct presentation of our offer. All access data will be deleted no later than seven days after the end of your page visit.

Hosting services by a third party

Within the framework of a processing on our behalf, a third party provider provides the services for hosting and displaying the website. This serves to safeguard our legitimate interests, which are predominantly justified in the interests of weighing up our interests, in order to correctly present our offer. All data collected as part of the use of this website or in designated forms in the online shop as described below will be processed on its servers. Processing on other servers takes place only in the frame explained here.

This service provider is located within a country of the European Union or the European Economic Area.

2. Data collection and use for contract processing and opening a customer account

We collect personal information if you voluntarily provide it to us as part of your order, when contacting us (for example, by contact form or e-mail) or when opening a customer account. Obligatory fields are marked as such, since in these cases we need the data for contract execution, or to process your contact or opening the customer account and you can not complete the order and / or opening the account without their information, or can not send the contact , Which data are collected, can be seen from the respective input forms. We use the data communicated by you in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR for contract handling and processing of your inquiries. After completion of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after expiry of the tax and commercial retention periods, unless you have expressly consented to a further use of your data or we reserve the right to further data use, the is legally permitted and about which we inform you in this statement. The deletion of your customer account is possible at any time and can be done either by a message to the contact option described below or via a designated function in the customer account.

3. Data transfer

For fulfillment of the contract pursuant to Art. 6 para. 1 sentence 1 lit. b GDPR we pass on your data to the shipping company responsible for the delivery, as far as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the order process, we will forward payment data collected to the credit institution commissioned with the payment and any payment service providers commissioned by us to process the payments or to the selected payment service. In part, the selected payment service providers also collect this data themselves, provided that you create an account there. In this case, you must log in to the payment service provider with your access data during the ordering process. In this respect, the privacy policy of the respective payment service provider applies.

Data transfer to shipping service providers

Insofar as you have given us your express consent during or after your order, we will give you consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR forward your e-mail address and telephone number to the selected shipping service provider so that they can contact you before delivery for the purpose of delivery notification or reconciliation.

The consent can be withdrawn at any time by sending a message to the contact option described below or directly to the shipping service provider at the contact address listed below. After revocation, we will delete your data provided for this purpose, unless you have expressly consented to a further use of your data or we reserve the right to further data use, which is permitted by law and about which we inform you in this statement.

General Logistics Systems Germany GmbH & Co. OHG
GLS Germany-Straße 1-7
36286 Neuenstein
Germany

Data transfer to support service provider

We use the CRM system Zendesk to process user inquiries. The provider is Zendesk, Inc, 1019 Market Street in San Francisco, CA 94103 USA.

We use Zendesk to process your inquiries quickly and efficiently. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR. You can only send inquiries by entering your email address and without providing your name. The messages sent to us will remain with us until you ask us to delete them or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions - in particular retention periods - remain unaffected. Zendesk has Binding Corporate Rules (BCR) that have been approved by the Irish Data Protection Authority. These are binding corporate rules that legitimize the internal transfer of data to third countries outside the EU and the EEA.

Details can be found here: www.zendesk.de/blog/update-privacy-shield-invalidation-european-court-justice/.

If you do not agree to your request being processed by us via Zendesk, you can alternatively communicate with us by email, telephone or fax. Further information can be found in Zendesk's privacy policy: www.zendesk.de/company/customers-partners/privacy-policy/.

The company is certified in accordance with the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. For more information, please contact Zendesk.

Chat function

Our website offers you the option of sending us messages via a chat window. The chat functions are provided by Zendesk. If you use this chat window, we store your IP address in addition to your chat messages. It is not necessary to enter your name for the chat.

4. E-mail newsletter

Use of the e-mail address for sending newsletters

We use your e-mail address independently of the contract processing exclusively for our own advertising purposes for sending newsletters, provided you have expressly consented to this. The processing is carried out on the basis of Art. 6 para. 1 lit. a GDPR with your consent. You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal. You can unsubscribe from the newsletter at any time by using the corresponding link in the newsletter or by notifying us. Your e-mail address will then be removed from the mailing list.

Your data will be passed on to a service provider for e-mail marketing as part of order processing. Your data will not be passed on to any other third parties.

Use of Brevo

We use the service of Sendinblue GmbH (Köpenicker Straße 126, 10179 Berlin, Germany; "Brevo") for sending newsletters within the scope of order processing. We pass on the information you provide during the newsletter registration process (e-mail address, first name and surname if applicable) to Brevo. The data processing serves the purpose of sending the newsletter and its statistical evaluation.
In order to evaluate newsletter campaigns, the email newsletters sent contain a 1x1 pixel graphic (tracking pixel) and/or a tracking link. This enables us to determine whether you have opened the newsletter and whether you have clicked on any integrated links. In this context, your personal data such as IP address, browser type and device as well as the time of opening may also be collected. This data can be used to create user profiles under a pseudonym. The data collected will not be used to identify you personally. The data collected is only used for statistical analysis to improve newsletter campaigns.
Your personal data is processed on the basis of Art. 6 para. 1 lit. f GDPR due to our overriding legitimate interest in a targeted, effective advertising and user-friendly newsletter system. You have the right to object to this processing of your personal data at any time on grounds relating to your particular situation.
Further information and Brevo's privacy policy can be found at: https://www.brevo.com/de/legal/privacypolicy/.

5. Cookies

In order to make the visit to our website attractive and to enable the use of certain functions, to display suitable products or for market research, we use so-called cookies on various pages. This serves to safeguard our legitimate interests, which predominate in the context of a weighing up of interests, in order to optimize the presentation of our offer in accordance with Art. 6 (1) sentence 1 lit. f GDPR. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the end of the browser session, ie after closing your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser on your next visit (persistent cookies). The duration of the storage can be found in the overview in the cookie settings of your web browser. You can set your browser so that you are informed about the setting of cookies and individually decide on their acceptance or exclude the acceptance of cookies for specific cases or in general. Each browser differs in the way it manages the cookie settings. This is described in the Help menu of each browser, which explains how to change your cookie settings. These can be found for the respective browser under the following links:
Internet Explorer™:
http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies
Safari™:
https://support.apple.com/kb/ph21411?locale=de_DE
Chrome™:
http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647
Firefox™:
https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Opera™:
http://help.opera.com/Windows/10.20/de/cookies.html
Failure to accept cookies may limit the functionality of our website.

6. Advertising via marketing networks

Google AdWords Remarketing

Google Adwords promotes this site on Google's search results and on third-party websites. For this purpose, when visiting our website, the so-called Remarketing cookie is set by Google, which automatically allows using a pseudonymous CookieID and based on the pages you visit an interest-based advertising. This serves to safeguard our legitimate interests, which predominate in the context of a weighing up of interests, in the optimal marketing of our website in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR. After the expiration and end of the use of Google AdWords Remarketing by us, the data collected in this context will be deleted.

Additional processing will only take place if you have agreed with Google that your web and app browsing history will be linked to your Google Account by Google and information from your Google Account will be used to personalize your ads on the web see. In this case, when you log in to Google during the page visit of our website, Google uses your data with Google Analytics data to create and define audience lists for cross-device remarketing. To do this, Google will temporarily associate your personal information with Google Analytics data to create audiences.

Google AdWords Remarketing is an offer from Google LLC (www.google.com). Google LLC is headquartered in the US and is certified under the EU-US Privacy Shield. A current certificate can be viewed here. Under the agreement between the US and the European Commission, the latter has established an appropriate level of data protection for companies certified under the Privacy Shield.

You can disable the remarketing cookie through this link. In addition, you can inform yourself about the setting of cookies and make adjustments to the Digital Advertising Alliance.

7. Sending evaluation reminders by e-mail

If you give us your express consent in accordance with Art. 6 para. 1 sentence 1 lit. If you have issued a GDPR, we will use your e-mail address as a reminder to submit an evaluation of your order via our rating system.
This consent can be withdrawn at any time by a message to the contact option described below.

8. Contact and your rights

You have the following rights:

• according to Art. 15 GDPR, the right to demand information on the personal data processed by us in the scope specified therein;
• in accordance with Art. 16 GDPR the right to demand without delay the correction of incorrect or complete personal data stored with us;
• according to Art. 17 GDPR the right to demand the deletion of your personal data stored by us, unless further processing
  - to exercise the right to freedom of expression and information;
  - to fulfill a legal obligation;
  - for reasons of public interest or
  - to assert, exercise or defend legal claims
  is required;
• according to Art. 18 GDPR the right to demand the restriction of the processing of your personal data, as far as
  - the accuracy of the data is disputed by you;
  - the processing is unlawful, but you reject its deletion;
  - we no longer need the data, but you need it for asserting, exercising or defending legal claims or
  - you filed an objection against the processing in accordance with Art. 21 GDPR;
• according to Art. 20 GDPR the right to receive your personal data, which you have provided us, in a structured, common and machine-readable format or to request the transfer to another person responsible;
• according to Art. 77 GDPR the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or work or our company headquarters.

For questions about the collection, processing or use of your personal data, information, correction, blocking or deletion of data and revocation of granted consent or objection to a particular use of data, please contact us directly via the contact details in our imprint.

Privacy policy created with the Trusted Shops legal texts in cooperation with Wilde Beuger Solmecke Attorney.